Important Notice: Privacy Policy Update
We have updated our Privacy Policy. This notice confirms you are being directly notified of these changes, which are also disclosed in the policy documents below.
When Does This Apply?
- Accounts created on or after February 4th, 2026 (GMT): The new Privacy Policy (2A) applies to you immediately.
- Accounts created before February 4th, 2026 (GMT): The previous Privacy Policy (1A) currently applies to you. The new Privacy Policy (2A) will take effect for your account on February 4th, 2026 at 10:00 PM (GMT).
What's Changed?
- Added qualifying offerwalls information: Added details about qualifying offerwall partners (TheoremReach, CPX Research, and RevToo) to the Affiliate & Referral Programme section.
No other material changes have been made. There are no changes to automated decision making and no changes to your rights.
Lawful Basis
These changes do not alter the lawful basis for processing your data. We may continue to process your data based on: contractual necessity, your consent (for analytics cookies), legitimate interests (for security and fraud prevention), and legal obligations.
Your Options
You have until February 4th, 2026 at 9:00 PM (GMT) to make a decision.
- Review: You may review the new Privacy Policy (2A) below before it applies to you.
- Automatic application: If you do not decline the changes on or before February 4th, 2026 at 9:00 PM (GMT), the updated Privacy Policy (2A) will automatically apply to your account on February 4th, 2026 at 10:00 PM (GMT).
- Close your account: If you do not wish to accept the new Privacy Policy (2A), you can request closure of your account on or before February 4th, 2026 at 9:00 PM (GMT).
How to Close Your Account
To close your account, email us at SurveyRoyalAssistance@gmail.com with the subject line "Account Closure Request" on or before February 4th, 2026 at 9:00 PM (GMT).
Notification: All users with accounts created before February 4th, 2026 (GMT) will be notified of this change via email.
Privacy Policy 2A
Accounts created on or after February 4th, 2026 (GMT): This Privacy Policy applies to you immediately. Accounts created before February 4th, 2026 (GMT): This Privacy Policy will take effect for your account on February 4th, 2026 at 10:00 PM (GMT).
Section 1: Introduction & Overview
Welcome to SurveyRoyal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices when you visit our website or use our survey and rewards platform.
By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Data Controller Information
The data controller for this website is EMPOWER LIFE LTD.
For any questions regarding your personal data or to exercise your data protection rights, please contact us at:
- Email: SurveyRoyalAssistance@gmail.com
Section 2: Information We Collect
We may collect different types of information to provide and improve our services:
Account Information
- Email Address: Used as your primary identifier and for account recovery
- Username: Derived from your email
- SurveyRoyal account Password: Securely hashed for protection
Profile Information
We may collect additional information that you choose to provide, including: Google ID or Discord ID (if you sign in using these services), country and location, gender, device type, whether you have made in-app purchases on mobile devices, how you heard about us, reason for joining, and any reviews or feedback you submit. This information helps us match you with suitable surveys, improve our services, and tailor your experience. Providing this information is optional, and you can choose not to share it.
Activity & Analytics Data
We may collect information about how you interact with our website for analytical purposes and to maintain functionality, enhance user experience, and ensure accurate reward tracking. This includes data such as page visits, account creation date, survey completion timestamps, login status, unique visits, last active time, survey completion status, email verification status, Discord server membership and reward claim status, and short-term earnings windows (such as 48-hour earnings) for fraud detection and analytics. We may use a randomly generated visitor identifier for analytics purposes, which is only used with your consent. We may also collect limited technical information to keep the platform secure and functional, such as session cookies (stored for up to 180 days), your cookie consent preferences for essential and analytics cookies, and request timestamps which may be used for rate limiting, security and analytical purposes.
IP Address
We may collect your IP Address for security purposes (such as rate limiting and fraud prevention), to help identify your approximate geographic location for survey matching and cashout compliance, and to assist with analytics. Your IP Address may be shared with our third-party offerwall providers to facilitate offer tracking and fraud prevention. We do not persistently store IP addresses in our database; they are used only during your active session for rate limiting and security checks.
Sensitive Personal Data
We do not intentionally collect sensitive personal data (also known as "special category data" under UK GDPR), such as information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sex life, sexual orientation, genetic data, or biometric data. If you voluntarily provide such information through survey responses submitted to our third-party offerwall partners, that data is collected and processed by those third parties under their own privacy policies, not by us.
We may also collect information related to your earnings and cashouts on the platform. This includes your account balance, total and recent earnings, cashout history, completed offers count, users referred, cashout timestamps, cashouts, cashout processing status, earnings, earnings timestamps, claimed rewards on the website and cashout details required to process your chosen cashout method.
Affiliate & Referral Data
If you participate in our Affiliate Program or use a referral code, we may collect the following data:
- Referral Codes: Unique codes you create to track your referrals
- Referrer-Referee Relationships: We record which user referred which new user
- Commission Earnings: The commission amounts you earn from referred users' qualifying activities
- Referral Counts: The number of users you have successfully referred
- Referral Bonus Status: Whether you have claimed a referral bonus as a referred user
Section 3: How We Use the Data
We may use the information we collect to operate, maintain, and improve our services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Specifically, we may use your data for the following purposes:
Account Management
We may use your email address as your primary account identifier to enable secure login, account verification, and password recovery. We may create and manage user accounts, maintain secure sessions, and track your account status including email verification and Discord server membership.
Service Delivery
We may track survey and offer completions and associated earnings, and process cashout requests. We may use your demographic information to match you with relevant surveys and offers from our partners.
Analytics & Platform Improvement
We may analyse usage patterns to improve the platform's performance and user experience, track visitor statistics and engagement, monitor registration and completion trends, and identify or resolve technical issues. We may use the data we collect for analytical purposes to help us understand how our platform is used and improve performance.
Security & Fraud Prevention
We may use data to detect and prevent fraud, abuse, and unauthorised access, to maintain the integrity of our systems and reward processes, and to apply appropriate technical and organisational measures designed to protect user data and ensure the security of our platform. This includes rate limiting based on request timestamps and IP addresses.
Compliance & Record-Keeping
We may collect geographic location data to process cashout requests in compliance with payment regulations, anti-fraud measures, and gift card availability by region. We may maintain detailed records of all earnings and cashouts for account reconciliation, tax compliance, and audit purposes.
Communications & Preferences
We may use your cookie consent preferences (essential and analytics) to respect your privacy choices.
Affiliate & Referral Programme
We operate an Affiliate Program that allows users to refer others to SurveyRoyal and earn commissions. In connection with this programme, we may collect and process the following data:
- Referral Codes: Unique codes created by users to track referrals
- Referrer-Referee Relationships: We record which user referred which new user to attribute referral bonuses and commissions
- Commission Earnings: We track commission amounts earned from referred users' qualifying activities
- Referral Counts: The number of users you have successfully referred
- Referral Bonus Status: Whether a referred user has claimed their $1 signup bonus
This data is processed on the basis of contractual necessity (to operate the Affiliate Program) and legitimate interests (to prevent fraud and abuse). Full details of the Affiliate Program terms are available in our Affiliate Policy.
Section 4: Legal Basis for Processing Data
We may process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill our agreement when you create an account and use our services
- Consent: For analytics cookies (managed through our cookie consent system)
- Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
- Legal Obligations: To comply with applicable laws, tax regulations, and legal requirements
Section 5: Sharing & Disclosure
We do not sell your personal information. However, we may share your data in the following circumstances:
- Survey Providers & Offerwalls: We may share your user ID, IP address, username, email address, demographic information (such as gender, country, and device type), and activity data with third-party survey providers and offerwall partners to match you with relevant surveys and offers, track completions, and credit your account. Our current offerwall partners include TheoremReach, CPX Research, and RevToo. Each provider has their own privacy policy governing how they handle your data.
- Payment Processors: When you request a cashout, we may share necessary information (such as your payment email, wallet address, or other payment details) with third-party payment processors to fulfil your withdrawal request. Payment processors may include PayPal, gift card fulfillment providers (for services such as Amazon, Steam, Google Play, iTunes, Netflix, Xbox, Apple, Spotify, PlayStation, Nintendo, Uber Eats, DoorDash, Just Eat, Minecraft, Fortnite, Roblox, and Valorant gift cards), and cryptocurrency payment services.
- Public Display: Your username and cashout amount may be displayed publicly in the recent cashouts feed on our platform.
- Analytics & Service Providers: We may share anonymised or pseudonymised data with service providers who assist us in operating our platform, conducting analytics, and improving our services.
- Legal Requirements: We may disclose your data if required by law, court order, or government request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
Section 6: Cookies & Tracking Technologies
We may use cookies for essential functions and, with your consent, for analytics:
Essential Cookies (Always Active)
- Session Cookie (sessionId): When you log in, we may use an essential cookie to keep you signed in. We may store session data linked to your account in a server-side database to manage your login securely. This data is deleted after 180 days of inactivity. Processing is necessary to provide your account and protect your login.
- Referral Code (Session Storage): If you enter a referral code during signup via Google or Discord authentication, we may temporarily store the referral code in your server-side session to apply it after authentication completes. This data expires after 2 minutes or is deleted immediately after use, whichever occurs first. Processing is necessary to provide the referral bonus functionality.
- Cookie Consent: Stores your cookie preferences, applies to signed in and signed out users, expires after 180 days. We may also store a copy of your cookie preferences in your browser localStorage to remember your choices.
Analytics Cookies (With Consent)
- Visitor ID: Tracks normal and unique visitors for analytics, applies to all users, Expires after 5 days
Third-Party Cookies
When you interact with surveys, offers, or offerwalls provided by our partners, these third parties may set their own cookies on your device. We do not control these cookies, and they are subject to each third party's own privacy and cookie policies. We recommend reviewing the privacy policies of any third-party services you interact with through our platform.
You can manage your cookies set by us through through the cookie settings on our website that is located in the footer.
Real-Time Technologies
We may use websocket connections to deliver real-time updates to your browser, such as recent cashout notifications. These connections do not store personal data but may transmit publicly displayed information (such as anonymised usernames and cashout amounts) to provide a live feed of platform activity.
Section 7: Data Security
We are committed to maintaining the confidentiality, integrity, and security of your personal information. Appropriate administrative, technical, and organizational safeguards are in place to help protect your data against unauthorized access, loss, misuse, or alteration.
While we take reasonable measures to secure your information, no system of electronic storage or transmission can be guaranteed to be completely secure. In the event of a data security incident, we will take all required steps to notify affected individuals in accordance with applicable laws and regulations.
Section 8: Data Retention
We may retain your data for different periods based on the type and purpose:
- Account Data: Retained while your account is active.
- Analytics Data: Retained only as long as necessary for analytics purposes and then anonymised or deleted.
Section 9: Children's Privacy
Our services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years old.
Section 10: International Data Transfers
We are based in the United Kingdom, and our servers are located in the United States. Your personal data may therefore be transferred and stored outside the UK.
Transfer Mechanism
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law, including approved contractual mechanisms such as the UK International Data Transfer Agreement (IDTA) or other safeguards recognised under UK GDPR.
Section 11: User Rights & Choices
Under UK data protection law, you have several rights regarding your personal data. These include the right of access, allowing you to request a copy of your personal data; the right to rectification, enabling you to request correction of inaccurate or incomplete information; and the right to erasure, allowing you to request deletion of your personal data (the "right to be forgotten"). You also have the right to restrict processing, meaning you can ask us to limit how your data is used; the right to object, allowing you to object to processing based on legitimate interests or for direct marketing; and the right to data portability, which enables you to receive your data in a machine-readable format or request its transfer to another controller. You have the right to lodge a complaint with the UK Information Commissioner's Office if you have concerns about how your data is handled, and if we rely on your consent for processing (for example, for marketing), you have the right to withdraw that consent at any time.
How to Exercise Your Rights (Data Subject Access Request)
To exercise any of your data protection rights, please submit a request by emailing us at SurveyRoyalAssistance@gmail.com with the subject line "Data Subject Access Request" or "DSAR". Please include the following in your request:
- Your full name and the email address associated with your account
- A clear description of which right(s) you wish to exercise
- Any relevant details to help us locate and identify your personal data
We may ask you to verify your identity before processing your request to protect your personal data from unauthorised access. We will respond to your request within one calendar month of receiving it, as required by UK data protection law. In exceptional circumstances where your request is complex or we receive a high volume of requests, we may extend this period by up to two additional months, and we will notify you if this applies.
There is no fee for exercising your rights in most cases. However, if your request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or refuse to act on the request.
Section 12: Payout & Third-Party Services
When you request a cashout, we may work with trusted third-party payment processors to complete your payment securely and efficiently. We may share only the information necessary to process your payout with our payment partners (for example, your payout email or account identifier), and each payment provider's own privacy policy governs how they handle your information. We may retain cashout data for record-keeping and compliance purposes. Gift card codes are delivered through your account dashboard, and we may maintain redemption records to assist with customer support and dispute resolution. Your country must be selected before cashout for compliance, regulatory purposes and giftcard availability, cashout history is retained for fraud prevention and dispute management.
Section 13: Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: SurveyRoyalAssistance@gmail.com
- Response Time: We aim to respond within 48-72 hours
Privacy Policy 1A
For accounts created before February 4, 2026 (GMT), this privacy policy applies until February 4, 2026 at 10:00 PM (GMT), after that date, the 2A privacy policy applies. If you created your account on or after February 4, 2026 (GMT), the 2A privacy policy applies to you immediately.
Section 1: Introduction & Overview
Welcome to SurveyRoyal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices when you visit our website or use our survey and rewards platform.
By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.
Data Controller Information
The data controller for this website is EMPOWER LIFE LTD.
For any questions regarding your personal data or to exercise your data protection rights, please contact us at:
- Email: SurveyRoyalAssistance@gmail.com
Section 2: Information We Collect
We may collect different types of information to provide and improve our services:
Account Information
- Email Address: Used as your primary identifier and for account recovery
- Username: Derived from your email
- SurveyRoyal account Password: Securely hashed for protection
Profile Information
We may collect additional information that you choose to provide, including: Google ID or Discord ID (if you sign in using these services), country and location, gender, device type, whether you have made in-app purchases on mobile devices, how you heard about us, reason for joining, and any reviews or feedback you submit. This information helps us match you with suitable surveys, improve our services, and tailor your experience. Providing this information is optional, and you can choose not to share it.
Activity & Analytics Data
We may collect information about how you interact with our website for analytical purposes and to maintain functionality, enhance user experience, and ensure accurate reward tracking. This includes data such as page visits, account creation date, survey completion timestamps, login status, unique visits, last active time, survey completion status, email verification status, Discord server membership and reward claim status, and short-term earnings windows (such as 48-hour earnings) for fraud detection and analytics. We may use a randomly generated visitor identifier for analytics purposes, which is only used with your consent. We may also collect limited technical information to keep the platform secure and functional, such as session cookies (stored for up to 180 days), your cookie consent preferences for essential and analytics cookies, and request timestamps which may be used for rate limiting, security and analytical purposes.
IP Address
We may collect your IP Address for security purposes (such as rate limiting and fraud prevention), to help identify your approximate geographic location for survey matching and cashout compliance, and to assist with analytics. Your IP Address may be shared with our third-party offerwall providers to facilitate offer tracking and fraud prevention. We do not persistently store IP addresses in our database; they are used only during your active session for rate limiting and security checks.
Sensitive Personal Data
We do not intentionally collect sensitive personal data (also known as "special category data" under UK GDPR), such as information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sex life, sexual orientation, genetic data, or biometric data. If you voluntarily provide such information through survey responses submitted to our third-party offerwall partners, that data is collected and processed by those third parties under their own privacy policies, not by us.
We may also collect information related to your earnings and cashouts on the platform. This includes your account balance, total and recent earnings, cashout history, completed offers count, users referred, cashout timestamps, cashouts, cashout processing status, earnings, earnings timestamps, claimed rewards on the website and cashout details required to process your chosen cashout method.
Affiliate & Referral Data
If you participate in our Affiliate Program or use a referral code, we may collect the following data:
- Referral Codes: Unique codes you create to track your referrals
- Referrer-Referee Relationships: We record which user referred which new user
- Commission Earnings: The commission amounts you earn from referred users' qualifying activities
- Referral Counts: The number of users you have successfully referred
- Referral Bonus Status: Whether you have claimed a referral bonus as a referred user
Section 3: How We Use the Data
We may use the information we collect to operate, maintain, and improve our services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Specifically, we may use your data for the following purposes:
Account Management
We may use your email address as your primary account identifier to enable secure login, account verification, and password recovery. We may create and manage user accounts, maintain secure sessions, and track your account status including email verification and Discord server membership.
Service Delivery
We may track survey and offer completions and associated earnings, and process cashout requests. We may use your demographic information to match you with relevant surveys and offers from our partners.
Analytics & Platform Improvement
We may analyse usage patterns to improve the platform's performance and user experience, track visitor statistics and engagement, monitor registration and completion trends, and identify or resolve technical issues. We may use the data we collect for analytical purposes to help us understand how our platform is used and improve performance.
Security & Fraud Prevention
We may use data to detect and prevent fraud, abuse, and unauthorised access, to maintain the integrity of our systems and reward processes, and to apply appropriate technical and organisational measures designed to protect user data and ensure the security of our platform. This includes rate limiting based on request timestamps and IP addresses.
Compliance & Record-Keeping
We may collect geographic location data to process cashout requests in compliance with payment regulations, anti-fraud measures, and gift card availability by region. We may maintain detailed records of all earnings and cashouts for account reconciliation, tax compliance, and audit purposes.
Communications & Preferences
We may use your cookie consent preferences (essential and analytics) to respect your privacy choices.
Affiliate & Referral Programme
We operate an Affiliate Program that allows users to refer others to SurveyRoyal and earn commissions. In connection with this programme, we may collect and process the following data:
- Referral Codes: Unique codes created by users to track referrals
- Referrer-Referee Relationships: We record which user referred which new user to attribute referral bonuses and commissions
- Commission Earnings: We track commission amounts earned from referred users' qualifying activities
- Referral Counts: The number of users you have successfully referred
- Referral Bonus Status: Whether a referred user has claimed their $1 signup bonus
This data is processed on the basis of contractual necessity (to operate the Affiliate Program) and legitimate interests (to prevent fraud and abuse). Full details of the Affiliate Program terms are available in our Affiliate Policy.
Section 4: Legal Basis for Processing Data
We may process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill our agreement when you create an account and use our services
- Consent: For analytics cookies (managed through our cookie consent system)
- Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
- Legal Obligations: To comply with applicable laws, tax regulations, and legal requirements
Section 5: Sharing & Disclosure
We do not sell your personal information. However, we may share your data in the following circumstances:
- Survey Providers & Offerwalls: We may share your user ID, IP address, username, email address, demographic information (such as gender, country, and device type), and activity data with third-party survey providers and offerwall partners to match you with relevant surveys and offers, track completions, and credit your account. Our current offerwall partners include TheoremReach, CPX Research, and RevToo. Each provider has their own privacy policy governing how they handle your data.
- Payment Processors: When you request a cashout, we may share necessary information (such as your payment email, wallet address, or other payment details) with third-party payment processors to fulfil your withdrawal request. Payment processors may include PayPal, gift card fulfillment providers (for services such as Amazon, Steam, Google Play, iTunes, Netflix, Xbox, Apple, Spotify, PlayStation, Nintendo, Uber Eats, DoorDash, Just Eat, Minecraft, Fortnite, Roblox, and Valorant gift cards), and cryptocurrency payment services.
- Public Display: Your username and cashout amount may be displayed publicly in the recent cashouts feed on our platform.
- Analytics & Service Providers: We may share anonymised or pseudonymised data with service providers who assist us in operating our platform, conducting analytics, and improving our services.
- Legal Requirements: We may disclose your data if required by law, court order, or government request, or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
Section 6: Cookies & Tracking Technologies
We may use cookies for essential functions and, with your consent, for analytics:
Essential Cookies (Always Active)
- Session Cookie (sessionId): When you log in, we may use an essential cookie to keep you signed in. We may store session data linked to your account in a server-side database to manage your login securely. This data is deleted after 180 days of inactivity. Processing is necessary to provide your account and protect your login.
- Referral Code (Session Storage): If you enter a referral code during signup via Google or Discord authentication, we may temporarily store the referral code in your server-side session to apply it after authentication completes. This data expires after 2 minutes or is deleted immediately after use, whichever occurs first. Processing is necessary to provide the referral bonus functionality.
- Cookie Consent: Stores your cookie preferences, applies to signed in and signed out users, expires after 180 days. We may also store a copy of your cookie preferences in your browser localStorage to remember your choices.
Analytics Cookies (With Consent)
- Visitor ID: Tracks normal and unique visitors for analytics, applies to all users, Expires after 5 days
Third-Party Cookies
When you interact with surveys, offers, or offerwalls provided by our partners, these third parties may set their own cookies on your device. We do not control these cookies, and they are subject to each third party's own privacy and cookie policies. We recommend reviewing the privacy policies of any third-party services you interact with through our platform.
You can manage your cookies set by us through through the cookie settings on our website that is located in the footer.
Real-Time Technologies
We may use websocket connections to deliver real-time updates to your browser, such as recent cashout notifications. These connections do not store personal data but may transmit publicly displayed information (such as anonymised usernames and cashout amounts) to provide a live feed of platform activity.
Section 7: Data Security
We are committed to maintaining the confidentiality, integrity, and security of your personal information. Appropriate administrative, technical, and organizational safeguards are in place to help protect your data against unauthorized access, loss, misuse, or alteration.
While we take reasonable measures to secure your information, no system of electronic storage or transmission can be guaranteed to be completely secure. In the event of a data security incident, we will take all required steps to notify affected individuals in accordance with applicable laws and regulations.
Section 8: Data Retention
We may retain your data for different periods based on the type and purpose:
- Account Data: Retained while your account is active.
- Analytics Data: Retained only as long as necessary for analytics purposes and then anonymised or deleted.
Section 9: Children's Privacy
Our services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years old.
Section 10: International Data Transfers
We are based in the United Kingdom, and our servers are located in the United States. Your personal data may therefore be transferred and stored outside the UK.
Transfer Mechanism
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law, including approved contractual mechanisms such as the UK International Data Transfer Agreement (IDTA) or other safeguards recognised under UK GDPR.
Section 11: User Rights & Choices
Under UK data protection law, you have several rights regarding your personal data. These include the right of access, allowing you to request a copy of your personal data; the right to rectification, enabling you to request correction of inaccurate or incomplete information; and the right to erasure, allowing you to request deletion of your personal data (the "right to be forgotten"). You also have the right to restrict processing, meaning you can ask us to limit how your data is used; the right to object, allowing you to object to processing based on legitimate interests or for direct marketing; and the right to data portability, which enables you to receive your data in a machine-readable format or request its transfer to another controller. You have the right to lodge a complaint with the UK Information Commissioner's Office if you have concerns about how your data is handled, and if we rely on your consent for processing (for example, for marketing), you have the right to withdraw that consent at any time.
How to Exercise Your Rights (Data Subject Access Request)
To exercise any of your data protection rights, please submit a request by emailing us at SurveyRoyalAssistance@gmail.com with the subject line "Data Subject Access Request" or "DSAR". Please include the following in your request:
- Your full name and the email address associated with your account
- A clear description of which right(s) you wish to exercise
- Any relevant details to help us locate and identify your personal data
We may ask you to verify your identity before processing your request to protect your personal data from unauthorised access. We will respond to your request within one calendar month of receiving it, as required by UK data protection law. In exceptional circumstances where your request is complex or we receive a high volume of requests, we may extend this period by up to two additional months, and we will notify you if this applies.
There is no fee for exercising your rights in most cases. However, if your request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or refuse to act on the request.
Section 12: Payout & Third-Party Services
When you request a cashout, we may work with trusted third-party payment processors to complete your payment securely and efficiently. We may share only the information necessary to process your payout with our payment partners (for example, your payout email or account identifier), and each payment provider's own privacy policy governs how they handle your information. We may retain cashout data for record-keeping and compliance purposes. Gift card codes are delivered through your account dashboard, and we may maintain redemption records to assist with customer support and dispute resolution. Your country must be selected before cashout for compliance, regulatory purposes and giftcard availability, cashout history is retained for fraud prevention and dispute management.
Section 13: Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: SurveyRoyalAssistance@gmail.com
- Response Time: We aim to respond within 48-72 hours
