2A Privacy Policy

Section 1.1: Support Tickets & Customer Service

When you contact our customer support or use our support ticket system, we may collect and process the following information:

• Support Ticket Information: Your email address, username, and account identifier are collected to manage your support requests. We store the issue type, description, and status of your support tickets.
• Support Ticket Content: All messages you send through our support system, including issue descriptions and follow-up communications, are stored in your ticket history.
• Support Ticket Metadata: We collect timestamps for ticket creation, message exchanges, and status changes to track support interactions and response times.
• Admin Communications: Responses from our support team are stored with your ticket to maintain a complete conversation history.
• Support Ticket History: We maintain records of all your support tickets, including issue types, resolutions, and communication patterns to improve our service quality.

How We Use Support Ticket Data

We use your support ticket data to:

• Provide Customer Support: To respond to your inquiries, resolve issues, and maintain service quality.
• Service Improvement: To analyze support patterns, identify common issues, and improve our platform and services.
• Security & Moderation: To monitor for fraudulent requests, policy violations, or abuse of our support system.
• Legal Compliance: To maintain records for regulatory compliance and dispute resolution.
• Analytics: To track response times, resolution rates, and customer satisfaction metrics. We may analyze support patterns to identify common issues and improve our platform and services.

Support Ticket Retention

We retain your support ticket data as follows:

• Active Tickets: While your support tickets are active, we retain all ticket information including messages and metadata.
• Resolved Tickets: After ticket resolution, we maintain complete conversation history for 12 months for reference and quality assurance purposes.
• Account Deletion: When you delete your account, all associated support ticket data is permanently deleted within 30 days.

Your Support Ticket Rights

Regarding your support ticket data, you have the following rights:

• Access: You can request a copy of all your support ticket history by emailing us at support@surveyroyal.com.
• Correction: You can request correction of inaccurate information in your support tickets.
• Deletion: You can request deletion of specific support ticket data, subject to legal and operational requirements.

Section 2: Information We Collect

Welcome to SurveyRoyal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices when you visit our website or use our survey and rewards platform.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Data Controller Information

The data controller for this website is EMPOWER LIFE LTD.

For any questions regarding your personal data or to exercise your data protection rights, please contact us at:

• Email: support@surveyroyal.com

Section 2: Information We Collect

We may collect different types of information to provide and improve our services:

Account Information

• Email Address: Used as your primary identifier and for account recovery. We may use your email address to send you updates or information. We may also share your email address with email marketing platforms such as Mailchimp.com, Twilio.com, Amazon SES, Mailgun.com, Brevo.com, Postmark.com, ConstantContact.com, ActiveCampaign.com, GetResponse.com, or ConvertKit.com to send these communications. You can opt out of marketing emails by following the unsubscribe instructions in any marketing email you receive.
• Username: Derived from your email
• SurveyRoyal account Password: Securely hashed for protection

Profile Information

We may collect additional information that you choose to provide, including: Google ID or Discord ID (if you sign in using these services), country and location, gender, device type, whether you have made in-app purchases on mobile devices, how you heard about us, reason for joining, and any reviews or feedback you submit. This information helps us match you with suitable surveys, improve our services, and tailor your experience. Providing this information is optional, and you can choose not to share it.

Survey & Preference Information

We may collect additional preference and survey-related information that you choose to provide, including: how much time you have to play right now, whether you have made mobile game purchases in the last month, your age, how often you play mobile games, what device you use (iOS or Android), how much you want to earn today, your preferred way to cash out, and your gender. This information helps us match you with relevant offers, personalize your experience, and improve our service recommendations. Providing this information is optional, and you can choose not to share it.

Activity & Analytics Data

We may collect information about how you interact with our website for analytical purposes and to maintain functionality, enhance user experience, and ensure accurate reward tracking. This includes data such as page visits, account creation date, survey completion timestamps, login status, unique visits, last active time, survey completion status, email verification status, Discord server membership and reward claim status, and short-term earnings windows (such as 48-hour earnings) for fraud detection and analytics. We may also collect limited technical information to keep the platform secure and functional, such as session cookies (stored for up to 180 days), your cookie consent preferences for essential and analytics cookies, and request timestamps which may be used for rate limiting, security and analytical purposes.

IP Address

We may collect your IP Address for security purposes (such as rate limiting and fraud prevention), to help identify your approximate geographic location for survey matching, and to show you offers based on your location. Your IP Address may be shared with our third-party offerwall providers to facilitate offer tracking and fraud prevention. We may store your IP address and use it to determine currency which will be used for your account and what offers are available to you.

Device & Browser Information

We may collect and store your device type and user agent information to personalize your offers and serve offers that are compatible with your device and browser. This helps us ensure that the offers we display are appropriate for your technical specifications and improves your user experience.

Offer Interaction Data

When you interact with offers on our platform, we may collect the following data to track your engagement and facilitate reward processing:

• Offer Names: Identifies specific offers you interact with to track which offers you engage with and process rewards accordingly.
• Interaction Timestamps: Records when you clicked on offers to track engagement timing and verify offer completion for reward processing.
• Offer Descriptions: Information about what type of offers you engage with to help match you with relevant offers and improve our platform.

Sensitive Personal Data

We do not intentionally collect sensitive personal data (also known as "special category data" under UK GDPR), such as information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sex life, sexual orientation, genetic data, or biometric data. If you voluntarily provide such information through survey responses submitted to our third-party offerwall partners, that data is collected and processed by those third parties under their own privacy policies, not by us.

We may also collect information related to your earnings and cashouts on the platform. This includes your account balance, total and recent earnings, cashout history, completed offers count, users referred, cashout timestamps, cashouts, cashout processing status, earnings, earnings timestamps, claimed rewards on the website, cashout details required to process your chosen cashout method, and offer reward status (whether you have received the $6 offer completion bonus which affects your minimum cashout requirement).

Affiliate & Referral Data

If you participate in our Affiliate Program or use a referral code, we may collect the following data:

• Referral Codes: Unique codes you create to track your referrals
• Referrer-Referee Relationships: We record which user referred which new user to attribute referral bonuses and commissions
• Commission Earnings: The commission amounts you earn from referred users' qualifying activities
• Referral Counts: The number of users you have successfully referred
• Referral Bonus Status: Whether a referred user has claimed their $1 signup bonus

XP & Leveling System Data

We may collect data related to our experience points (XP) and leveling system to provide gamification features:

• Account XP: Total experience points earned on your account
• Season XP: Experience points earned during current season
• Account Level: Your overall account level based on total XP
• Season Level: Your current seasonal level based on season XP
• XP History: Record of XP earned including source, description, timestamp, and level changes

SurveyPass System Data

If you participate in our SurveyPass seasonal reward system, we may collect:

• Season Progress: Your progress through current season levels and rewards
• Claimed Rewards: Record of rewards you have claimed from SurveyPass
• Seasonal Achievements: Your achievements and milestones within each season

Chat System Data

When using our live chat feature, we may collect:

• Chat Messages: Messages you send in public chat channels
• Online Status: Your online/offline status for real-time communication
• Typing Indicators: Whether you are typing to show real-time status to other users
• User Level Display: Your account level and equipped badge displayed in chat
• Timeout Information: Timeout timestamp and duration when a user is timed out by an administrator for chat moderation purposes

Badges & Items Data

We may collect data related to virtual items and badges:

• Owned Items: Record of badges and virtual items you have earned or purchased
• Equipped Items: Which badge or items you have currently equipped for display
• Item History: History of items acquired, equipped, and removed

Quest System Data

If you participate in quests, we may collect:

• Quest Progress: Your progress on active quests and tasks
• Completed Quests: Record of quests you have completed
• Quest Rewards: Rewards earned from completing quests

Section 3: Currency System

SurveyRoyal operates an account-based currency system designed to provide a localized experience while maintaining consistent value across regions. Our currency system operates on the following principles:

Note: When discussing monetary amounts and bonuses in this policy, USD amounts will be used as the primary reference since USD serves as the main website currency. For example, referral bonuses are described as $1 rather than point equivalents.

Base Currency and Value Storage

USD (United States Dollar) serves as the primary base currency for our platform. All account balances and transaction values are maintained as USD equivalents internally to ensure consistent value calculation and processing across our systems.

Currency Determination

Your displayed currency may be determined based on your geographic location and/or IP address. We use this information to automatically display your account balance and platform values in the currency most relevant to your region. This localization helps provide a more familiar user experience while maintaining consistent underlying values.

Display and Regional Variations

While your account may display values in different currencies based on your location, the underlying USD equivalent value remains consistent. Currency conversion is applied for display purposes only, and different currency displays may have equivalent purchasing power across regions. The actual purchasing power of displayed currency values may vary based on regional economic factors and exchange rates.

IP Address Usage

We may use your IP address to determine your approximate geographic location for currency display purposes. This allows us to automatically present your account balance and platform values in the most appropriate currency for your region. We may store your IP address and use it to determine currency which will be used for your account and what offers are available to you. IP address information used for currency determination is processed in accordance with our privacy practices and is not persistently stored beyond what is necessary for currency display functionality.

Section 4: How We Use the Data

We may use the information we collect to operate, maintain, and improve our services in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Specifically, we may use your data for the following purposes:

Account Management

We may use your email address as your primary account identifier to enable secure login, account verification, and password recovery. We may create and manage user accounts, maintain secure sessions, and track your account status including email verification and Discord server membership.

Service Delivery

We may track survey and offer completions and associated earnings, and process cashout requests. We may use your demographic information to match you with relevant surveys and offers from our partners.

Analytics & Platform Improvement

We may analyse usage patterns to improve the platform's performance and user experience, track visitor statistics and engagement, monitor registration and completion trends, and identify or resolve technical issues. We may use the data we collect for analytical purposes to help us understand how our platform is used and improve performance.

Security & Fraud Prevention

We may use data to detect and prevent fraud, abuse, and unauthorised access, to maintain the integrity of our systems and reward processes, and to apply appropriate technical and organisational measures designed to protect user data and ensure the security of our platform. This includes rate limiting based on request timestamps and IP addresses.

Compliance & Record-Keeping

We may collect geographic location data to process cashout requests in compliance with payment regulations, anti-fraud measures, and gift card availability by region. We may maintain detailed records of all earnings and cashouts for account reconciliation, tax compliance, and audit purposes.

Communications & Preferences

We may use your cookie consent preferences (essential and analytics) to respect your privacy choices.

Affiliate & Referral Programme

We operate an Affiliate Program that allows users to refer others to SurveyRoyal and earn commissions. In connection with this programme, we may collect and process following data:

• Referral Codes: Unique codes created by users to track referrals
• Referrer-Referee Relationships: We record which user referred which new user to attribute referral bonuses and commissions
• Commission Earnings: We track commission amounts earned from referred users' qualifying activities
• Referral Counts: The number of users you have successfully referred
• Referral Bonus Status: Whether a referred user has claimed their $1 signup bonus

Analytics Use: We may analyze referral data for analytics purposes to understand affiliate performance, track user acquisition patterns, and improve our affiliate program effectiveness. This analysis helps us optimize referral incentives and understand which referral channels are most successful.

This data is processed on basis of contractual necessity (to operate the Affiliate Program) and legitimate interests (to prevent fraud and abuse, and to analyze affiliate performance). Full details of the Affiliate Program terms are available in our Affiliate Policy.

XP & Leveling System

We may use your XP and leveling data to provide gamification features, track your progress through account and seasonal levels, award XP for platform activities, and display your level status across the platform. This includes calculating level-ups, maintaining XP history, and providing level-based rewards and features.

SurveyPass System

We may use your SurveyPass data to manage seasonal rewards, track your progress through seasonal levels, administer seasonal achievements, and provide seasonal rewards and bonuses based on your participation and progress.

Chat System

We may use chat data to provide real-time communication between users, display user levels and badges in chat, maintain chat history for moderation and user experience, show online status and typing indicators for interactive communication, and enforce chat timeouts for moderation purposes when users violate chat rules.

Badges & Items System

We may use your badge and item data to manage your virtual inventory, allow you to equip and display badges, track item ownership and history, and provide visual customization features for your profile and chat presence.

Quest System

We may use your quest data to provide gamified tasks and activities, track your progress on various quests, award quest completion rewards, and maintain records of your quest achievements and participation.

Offerwall Access Eligibility

To access certain offerwall providers, we may require you to meet specific eligibility criteria designed to ensure platform quality and prevent fraud. We may use data collected from you to determine your eligibility for accessing these offerwall providers.

Eligibility Requirements:

• Account Age: Your account must be at least 30 days old
• Survey Completion: You must have completed 5 or more surveys
• Activity Period: You must show at least 30 days of activity on the platform

Data Used for Eligibility Verification:

• Account Creation Date: We may use your account creation timestamp to verify the 30-day age requirement
• Survey Completion Data: We may track your survey completion history to verify the minimum 5 survey requirement
• Offer Completion History: We may analyze your offer or survey completion dates and patterns to assess sustained activity

Legal Basis: This eligibility verification is processed based on our legitimate interests to maintain platform quality, prevent fraud, and ensure sustainable operation of our reward system. We have balanced these interests against your privacy rights and determined this processing is necessary and proportionate.

Your Rights: You have the right to object to this processing by contacting us at support@surveyroyal.com. However, please note that objecting may affect your ability to access certain offerwall providers.

Section 5: Legal Basis for Processing Data

We may process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our agreement when you create an account and use our services
• Consent: For analytics cookies (managed through our cookie consent system)
• Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
• Legal Obligations: To comply with applicable laws, tax regulations, and legal requirements

Section 6: Sharing & Disclosure

We do not sell your personal information. However, we may share your data in the following circumstances:

• Email Marketing Platforms: We may use your email address to send you updates or information. We may also share your email address with email marketing platforms such as Mailchimp.com, Twilio.com, Amazon SES, Mailgun.com, Brevo.com, Postmark.com, ConstantContact.com, ActiveCampaign.com, GetResponse.com, or ConvertKit.com to send these communications.
• Survey Providers & Offerwalls: We may share your user ID, IP address, username, email address, demographic information (such as gender, country, and device type), and activity data with third-party survey providers and offerwall partners to match you with relevant surveys and offers, track completions, and credit your account. Our current offerwall partners include TheoremReach.com, CPX-Research.com, RevToo.com, and Wannads.com. Important Notice: Our offerwall partners operate as independent data controllers under UK GDPR. This means they determine their own purposes and means of processing your personal data when you interact with their surveys and offers. Your relationship with these offerwall providers is governed by their own privacy policies, and any data subject rights requests regarding their processing should be directed to them directly. Each provider has their own privacy policy governing how they handle your data. Third-Party Sub-Processing: These third-party providers may share your IP address and email address with their own sub-processors and service providers, and with us (SurveyRoyal), for operational purposes, fraud prevention, and service delivery.
• Payment Processors: When you request a cashout, we may share necessary information (such as your payment email, wallet address, or other payment details) with third-party payment processors to fulfil your withdrawal request. Payment processors may include PayPal.com, Tangocard.com, Tremendous.com, gift card fulfillment providers (for services such as Amazon, Google Play, Xbox, Apple, PlayStation, Nintendo, Uber Eats, DoorDash, Roblox, and Valorant gift cards), and cryptocurrency payment services. Fulfillment with PayPal.com, Tangocard.com and Tremendous.com may be automatic.
• Public Display: Your username and cashout amount may be displayed publicly in the recent cashouts feed on our platform.
• Analytics & Service Providers: We may share anonymised or pseudonymised data with service providers who assist us in operating our platform, conducting analytics, and improving our services.
• Legal Requirements: We may disclose your data if required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

Section 8: Cookies & Tracking Technologies

We may use cookies for essential functions:

Essential Cookies

• Session Cookie (sessionId): When you log in, we may use an essential cookie to keep you signed in. We may store session data linked to your account in a server-side database to manage your login securely. This data is deleted after 180 days of inactivity. Processing is necessary to provide your account and protect your login.

Referral Code Processing

• Referral Code (Session Storage): If you enter a referral code during signup via Google or Discord authentication, we may temporarily store the referral code in your server-side session to apply it after authentication completes. This data expires after 2 minutes or is deleted immediately after use, whichever occurs first. Processing is necessary to provide the referral bonus functionality.

Third-Party Cookies

When you interact with surveys, offers, or offerwalls provided by our partners, these third parties may set their own cookies on your device. We do not control these cookies, and they are subject to each third party's own privacy and cookie policies. We recommend reviewing the privacy policies of any third-party services you interact with through our platform.

Real-Time Technologies

We may use websocket connections to deliver real-time updates to your browser, such as recent cashout notifications. These connections do not store personal data but may transmit publicly displayed information (such as anonymised usernames and cashout amounts) to provide a live feed of platform activity.

Section 9: Data Security

We are committed to maintaining the confidentiality, integrity, and security of your personal information. Appropriate administrative, technical, and organizational safeguards are in place to help protect your data against unauthorized access, loss, misuse, or alteration.

While we take reasonable measures to secure your information, no system of electronic storage or transmission can be guaranteed to be completely secure. In the event of a data security incident, we will take all required steps to notify affected individuals in accordance with applicable laws and regulations.

Section 10: Data Retention

We may retain your data for different periods based on the type and purpose:

• Account Data: Retained while your account is active. If your account becomes inactive (no login or activity) for 7 years, your account and all associated personal data will be automatically deleted. We may also delete your account at our discretion for violations of terms of service, suspicion of causing damage to SurveyRoyal (such as spam accounts), or other reasons as determined by SurveyRoyal. This automatic deletion helps us minimize data retention while maintaining necessary records for operational purposes.
• Analytics Data: Retained only as long as necessary for analytics purposes and then anonymised or deleted.
• Transaction Records: Cashout and earnings records may be retained for longer periods for compliance and audit purposes, even after account deletion.

We implement automatic data deletion processes to ensure that inactive user accounts are removed after 7 years of inactivity, in line with data protection principles of storage limitation and purpose limitation.

Section 11: Children's Privacy

Our services are for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years old.

Section 12: International Data Transfers

We are based in the United Kingdom, and our servers are located in the United States. Your personal data may therefore be transferred and stored outside the UK.

Transfer Mechanism

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law, including approved contractual mechanisms such as the UK International Data Transfer Agreement (IDTA) or other safeguards recognised under UK GDPR.

Section 13: User Rights & Choices

Under UK data protection law, you have several rights regarding your personal data. These include the right of access, allowing you to request a copy of your personal data; the right to rectification, enabling you to request correction of inaccurate or incomplete information; and the right to erasure, allowing you to request deletion of your personal data (the "right to be forgotten"). You also have the right to restrict processing, meaning you can ask us to limit how your data is used; the right to object, allowing you to object to processing based on legitimate interests or for direct marketing; and the right to data portability, which enables you to receive your data in a machine-readable format or request its transfer to another controller. You have the right to lodge a complaint with the UK Information Commissioner's Office (website: ico.org.uk) if you have concerns about how your data is handled, and if we rely on your consent for processing (for example, for marketing), you have the right to withdraw that consent at any time.

How to Exercise Your Rights (Data Subject Access Request)

To exercise any of your data protection rights, please submit a request by emailing us at surveyroyalsupport@gmail.com with the subject line "Data Subject Access Request" or "DSAR". Please include the following in your request:

• Your full name and the email address associated with your account
• A clear description of which right(s) you wish to exercise
• Any relevant details to help us locate and identify your personal data

We may ask you to verify your identity before processing your request to protect your personal data from unauthorised access. We will respond to your request within one calendar month of receiving it, as required by UK data protection law. In exceptional circumstances where your request is complex or we receive a high volume of requests, we may extend this period by up to two additional months, and we will notify you if this applies.

There is no fee for exercising your rights in most cases. However, if your request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or refuse to act on the request.

Section 12: Payout & Third-Party Services

When you request a cashout, we may work with trusted third-party payment processors to complete your payment securely and efficiently. We may share only the information necessary to process your payout with our payment partners (for example, your payout email or account identifier), and each payment provider's own privacy policy governs how they handle your information. We may retain cashout data for record-keeping and compliance purposes. Gift card codes are delivered through your account dashboard, and we may maintain redemption records to assist with customer support and dispute resolution. Your country must be selected before cashout for compliance, regulatory purposes and giftcard availability, cashout history is retained for fraud prevention and dispute management.

Section 13: Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@surveyroyal.com
• Response Time: We aim to respond within 48-72 hours

1A Privacy Policy

Section 1.1: Support Tickets & Customer Service

When you contact our customer support or use our support ticket system, we may collect and process the following information:

• Support Ticket Information: Your email address, username, and account identifier are collected to manage your support requests. We store the issue type, description, and status of your support tickets.
• Support Ticket Content: All messages you send through our support system, including issue descriptions and follow-up communications, are stored in your ticket history.
• Support Ticket Metadata: We collect timestamps for ticket creation, message exchanges, and status changes to track support interactions and response times.
• Admin Communications: Responses from our support team are stored with your ticket to maintain a complete conversation history.
• Support Ticket History: We maintain records of all your support tickets, including issue types, resolutions, and communication patterns to improve our service quality.

How We Use Support Ticket Data

We use your support ticket data to:

• Provide Customer Support: To respond to your inquiries, resolve issues, and maintain service quality.
• Service Improvement: To analyze support patterns, identify common issues, and improve our platform and services.
• Security & Moderation: To monitor for fraudulent requests, policy violations, or abuse of our support system.
• Legal Compliance: To maintain records for regulatory compliance and dispute resolution.
• Analytics: To track response times, resolution rates, and customer satisfaction metrics. We may analyze support patterns to identify common issues and improve our platform and services.

Support Ticket Retention

We retain your support ticket data as follows:

• Active Tickets: While your support tickets are active, we retain all ticket information including messages and metadata.
• Resolved Tickets: After ticket resolution, we maintain complete conversation history for 12 months for reference and quality assurance purposes.
• Account Deletion: When you delete your account, all associated support ticket data is permanently deleted within 30 days.

Your Support Ticket Rights

Regarding your support ticket data, you have the following rights:

• Access: You can request a copy of all your support ticket history by emailing us at support@surveyroyal.com.
• Correction: You can request correction of inaccurate information in your support tickets.
• Deletion: You can request deletion of specific support ticket data, subject to legal and operational requirements.

Section 2: Information We Collect

Welcome to SurveyRoyal ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices when you visit our website or use our survey and rewards platform.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Data Controller Information

The data controller for this website is EMPOWER LIFE LTD.

For any questions regarding your personal data or to exercise your data protection rights, please contact us at:

• Email: support@surveyroyal.com

Section 2: Information We Collect

We may collect different types of information to provide and improve our services:

Account Information

• Email Address: Used as your primary identifier and for account recovery. We may use your email address to send you updates or information. We may also share your email address with email marketing platforms such as Mailchimp.com, Twilio.com, Amazon SES, Mailgun.com, Brevo.com, Postmark.com, ConstantContact.com, ActiveCampaign.com, GetResponse.com, or ConvertKit.com to send these communications. You can opt out of marketing emails by following the unsubscribe instructions in any marketing email you receive.
• Username: Derived from your email
• SurveyRoyal account Password: Securely hashed for protection

Profile Information

We may collect additional information that you choose to provide, including: Google ID or Discord ID (if you sign in using these services), country and location, gender, device type, whether you have made in-app purchases on mobile devices, how you heard about us, reason for joining, and any reviews or feedback you submit. This information helps us match you with suitable surveys, improve our services, and tailor your experience. Providing this information is optional, and you can choose not to share it.

Activity & Analytics Data

We may collect information about how you interact with our website for analytical purposes and to maintain functionality, enhance user experience, and ensure accurate reward tracking. This includes data such as page visits, account creation date, survey completion timestamps, login status, unique visits, last active time, survey completion status, email verification status, Discord server membership and reward claim status, and short-term earnings windows (such as 48-hour earnings) for fraud detection and analytics. We may also collect limited technical information to keep the platform secure and functional, such as session cookies (stored for up to 180 days), your cookie consent preferences for essential and analytics cookies, and request timestamps which may be used for rate limiting, security and analytical purposes.

IP Address

We may collect your IP Address for security purposes (such as rate limiting and fraud prevention), to help identify your approximate geographic location for survey matching, and to show you offers based on your location. Your IP Address may be shared with our third-party offerwall providers to facilitate offer tracking and fraud prevention. We may store your IP address and use it to determine currency which will be used for your account and what offers are available to you.

Sensitive Personal Data

We do not intentionally collect sensitive personal data (also known as "special category data" under UK GDPR), such as information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, health, sex life, sexual orientation, genetic data, or biometric data. If you voluntarily provide such information through survey responses submitted to our third-party offerwall partners, that data is collected and processed by those third parties under their own privacy policies, not by us.

We may also collect information related to your earnings and cashouts on the platform. This includes your account balance, total and recent earnings, cashout history, completed offers count, users referred, cashout timestamps, cashouts, cashout processing status, earnings, earnings timestamps, claimed rewards on the website and cashout details required to process your chosen cashout method.

Affiliate & Referral Data

If you participate in our Affiliate Program or use a referral code, we may collect the following data:

• Referral Codes: Unique codes you create to track your referrals
• Referrer-Referee Relationships: We record which user referred which new user to attribute referral bonuses and commissions
• Commission Earnings: The commission amounts you earn from referred users' qualifying activities
• Referral Counts: The number of users you have successfully referred
• Referral Bonus Status: Whether a referred user has claimed their $1 signup bonus

XP & Leveling System Data

We may collect data related to our experience points (XP) and leveling system to provide gamification features:

• Account XP: Total experience points earned on your account
• Season XP: Experience points earned during current season
• Account Level: Your overall account level based on total XP
• Season Level: Your current seasonal level based on season XP
• XP History: Record of XP earned including source, description, timestamp, and level changes

SurveyPass System Data

If you participate in our SurveyPass seasonal reward system, we may collect:

• Season Progress: Your progress through current season levels and rewards
• Claimed Rewards: Record of rewards you have claimed from SurveyPass
• Seasonal Achievements: Your achievements and milestones within each season

Chat System Data

When using our live chat feature, we may collect:

• Chat Messages: Messages you send in public chat channels
• Online Status: Your online/offline status for real-time communication
• Typing Indicators: Whether you are typing to show real-time status to other users
• User Level Display: Your account level and equipped badge displayed in chat
• Timeout Information: Timeout timestamp and duration when a user is timed out by an administrator for chat moderation purposes

Badges & Items Data

We may collect data related to virtual items and badges:

• Owned Items: Record of badges and virtual items you have earned or purchased
• Equipped Items: Which badge or items you have currently equipped for display
• Item History: History of items acquired, equipped, and removed

Quest System Data

If you participate in quests, we may collect:

• Quest Progress: Your progress on active quests and tasks
• Completed Quests: Record of quests you have completed
• Quest Rewards: Rewards earned from completing quests

Section 3: Currency System

SurveyRoyal operates an account-based currency system designed to provide a localized experience while maintaining consistent value across regions. Our currency system operates on the following principles:

Note: When discussing monetary amounts and bonuses in this policy, USD amounts will be used as the primary reference since USD serves as the main website currency. For example, referral bonuses are described as $1 rather than point equivalents.

Base Currency and Value Storage

USD (United States Dollar) serves as the primary base currency for our platform. All account balances and transaction values are maintained as USD equivalents internally to ensure consistent value calculation and processing across our systems.

Currency Determination

Your displayed currency may be determined based on your geographic location and/or IP address. We use this information to automatically display your account balance and platform values in the currency most relevant to your region. This localization helps provide a more familiar user experience while maintaining consistent underlying values.

Display and Regional Variations

While your account may display values in different currencies based on your location, the underlying USD equivalent value remains consistent. Currency conversion is applied for display purposes only, and different currency displays may have equivalent purchasing power across regions. The actual purchasing power of displayed currency values may vary based on regional economic factors and exchange rates.

IP Address Usage

We may use your IP address to determine your approximate geographic location for currency display purposes. This allows us to automatically present your account balance and platform values in the most appropriate currency for your region. We may store your IP address and use it to determine currency which will be used for your account and what offers are available to you. IP address information used for currency determination is processed in accordance with our privacy practices and is not persistently stored beyond what is necessary for currency display functionality.

Section 4: How We Use Data

We may use the information we collect to operate, maintain, and improve our services in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. Specifically, we may use your data for the following purposes:

Account Management

We may use your email address as your primary account identifier to enable secure login, account verification, and password recovery. We may create and manage user accounts, maintain secure sessions, and track your account status including email verification and Discord server membership.

Service Delivery

We may track survey and offer completions and associated earnings, and process cashout requests. We may use your demographic information to match you with relevant surveys and offers from our partners.

Analytics & Platform Improvement

We may analyze usage patterns to improve the platform's performance and user experience, track visitor statistics and engagement, monitor registration and completion trends, and identify or resolve technical issues. We may use the data we collect for analytical purposes to help us understand how our platform is used and improve performance.

Security & Fraud Prevention

We may use data to detect and prevent fraud, abuse, and unauthorized access, to maintain the integrity of our systems and reward processes, and to apply appropriate technical and organisational measures designed to protect user data and ensure the security of our platform. This includes rate limiting based on request timestamps and IP addresses.

Compliance & Record-Keeping

We may collect geographic location data to process cashout requests in compliance with payment regulations, anti-fraud measures, and gift card availability by region. We may maintain detailed records of all earnings and cashouts for account reconciliation, tax compliance, and audit purposes.

Communications & Preferences

We may use your cookie consent preferences (essential and analytics) to respect your privacy choices.

Affiliate & Referral Programme

We operate an Affiliate Program that allows users to refer others to SurveyRoyal and earn commissions. In connection with this programme, we may collect and process the following data:

• Referral Codes: Unique codes created by users to track referrals
• Referrer-Referee Relationships: We record which user referred which new user to attribute referral bonuses and commissions
• Commission Earnings: We track commission amounts earned from referred users' qualifying activities
• Referral Counts: The number of users you have successfully referred
• Referral Bonus Status: Whether a referred user has claimed their $1 signup bonus

Analytics Use: We may analyze referral data for analytics purposes to understand affiliate performance, track user acquisition patterns, and improve our affiliate program effectiveness. This analysis helps us optimize referral incentives and understand which referral channels are most successful.

This data is processed on the basis of contractual necessity (to operate the Affiliate Program) and legitimate interests (to prevent fraud and abuse, and to analyze affiliate performance). Full details of the Affiliate Program terms are available in our Affiliate Policy.

XP & Leveling System

We may use your XP and leveling data to provide gamification features, track your progress through account and seasonal levels, award XP for platform activities, and display your level status across the platform. This includes calculating level-ups, maintaining XP history, and providing level-based rewards and features.

SurveyPass System

We may use your SurveyPass data to manage seasonal rewards, track your progress through seasonal levels, administer seasonal achievements, and provide seasonal rewards and bonuses based on your participation and progress.

Chat System

We may use chat data to provide real-time communication between users, display user levels and badges in chat, maintain chat history for moderation and user experience, show online status and typing indicators for interactive communication, and enforce chat timeouts for moderation purposes when users violate chat rules.

Badges & Items System

We may use your badge and item data to manage your virtual inventory, allow you to equip and display badges, track item ownership and history, and provide visual customization features for your profile and chat presence.

Quest System

We may use your quest data to provide gamified tasks and activities, track your progress on various quests, award quest completion rewards, and maintain records of your quest achievements and participation.

Offerwall Access Eligibility

To access certain offerwall providers, we may require you to meet specific eligibility criteria designed to ensure platform quality and prevent fraud. We may use data collected from you to determine your eligibility for accessing these offerwall providers.

Eligibility Requirements:

• Account Age: Your account must be at least 30 days old
• Survey Completion: You must have completed 5 or more surveys
• Activity Period: You must show at least 30 days of activity on the platform

Data Used for Eligibility Verification:

• Account Creation Date: We may use your account creation timestamp to verify the 30-day age requirement
• Survey Completion Data: We may track your survey completion history to verify the minimum 5 survey requirement
• Offer Completion History: We may analyze your offer or survey completion dates and patterns to assess sustained activity

Legal Basis: This eligibility verification is processed based on our legitimate interests to maintain platform quality, prevent fraud, and ensure sustainable operation of our reward system. We have balanced these interests against your privacy rights and determined this processing is necessary and proportionate.

Your Rights: You have the right to object to this processing by contacting us at support@surveyroyal.com. However, please note that objecting may affect your ability to access certain offerwall providers.

Section 5: Legal Basis for Processing Data

We may process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our agreement when you create an account and use our services
• Consent: For analytics cookies (managed through our cookie consent system)
• Legitimate Interests: To improve our services, prevent fraud, and ensure platform security
• Legal Obligations: To comply with applicable laws, tax regulations, and legal requirements

Section 6: Sharing & Disclosure

We do not sell your personal information. However, we may share your data in the following circumstances:

• Email Marketing Platforms: We may use your email address to send you updates or information. We may also share your email address with email marketing platforms such as Mailchimp.com, Twilio.com, Amazon SES, Mailgun.com, Brevo.com, Postmark.com, ConstantContact.com, ActiveCampaign.com, GetResponse.com, or ConvertKit.com to send these communications.
• Survey Providers & Offerwalls: We may share your user ID, IP address, username, email address, demographic information (such as gender, country, and device type), and activity data with third-party survey providers and offerwall partners to match you with relevant surveys and offers, track completions, and credit your account. Our current offerwall partners include TheoremReach.com, CPX-Research.com, RevToo.com, and Wannads.com. Important Notice: Our offerwall partners operate as independent data controllers under UK GDPR. This means they determine their own purposes and means of processing your personal data when you interact with their surveys and offers. Your relationship with these offerwall providers is governed by their own privacy policies, and any data subject rights requests regarding their processing should be directed to them directly. Each provider has their own privacy policy governing how they handle your data. Third-Party Sub-Processing: These third-party providers may share your IP address and email address with their own sub-processors and service providers, and with us (SurveyRoyal), for operational purposes, fraud prevention, and service delivery.
• Payment Processors: When you request a cashout, we may share necessary information (such as your payment email, wallet address, or other payment details) with third-party payment processors to fulfil your withdrawal request. Payment processors may include PayPal.com, Tangocard.com, Tremendous.com, gift card fulfillment providers (for services such as Amazon, Google Play, Xbox, Apple, PlayStation, Nintendo, Uber Eats, DoorDash, Roblox, and Valorant gift cards), and cryptocurrency payment services. Fulfillment with PayPal.com, Tangocard.com and Tremendous.com may be automatic.
• Public Display: Your username and cashout amount may be displayed publicly in the recent cashouts feed on our platform.
• Analytics & Service Providers: We may share anonymised or pseudonymised data with service providers who assist us in operating our platform, conducting analytics, and improving our services.
• Legal Requirements: We may disclose your data if required by law, court order, or government request, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

Section 8: Cookies & Tracking Technologies

We may use cookies for essential functions:

Essential Cookies

• Session Cookie (sessionId): When you log in, we may use an essential cookie to keep you signed in. We may store session data linked to your account in a server-side database to manage your login securely. This data is deleted after 180 days of inactivity. Processing is necessary to provide your account and protect your login.

Referral Code Processing

• Referral Code (Session Storage): If you enter a referral code during signup via Google or Discord authentication, we may temporarily store the referral code in your server-side session to apply it after authentication completes. This data expires after 2 minutes or is deleted immediately after use, whichever occurs first. Processing is necessary to provide the referral bonus functionality.

Third-Party Cookies

When you interact with surveys, offers, or offerwalls provided by our partners, these third parties may set their own cookies on your device. We do not control these cookies, and they are subject to each third party's own privacy and cookie policies. We recommend reviewing the privacy policies of any third-party services you interact with through our platform.

Real-Time Technologies

We may use websocket connections to deliver real-time updates to your browser, such as recent cashout notifications. These connections do not store personal data but may transmit publicly displayed information (such as anonymised usernames and cashout amounts) to provide a live feed of platform activity.

Section 9: Data Security

We are committed to maintaining the confidentiality, integrity, and security of your personal information. Appropriate administrative, technical, and organizational safeguards are in place to help protect your data against unauthorized access, loss, misuse, or alteration.

While we take reasonable measures to secure your information, no system of electronic storage or transmission can be guaranteed to be completely secure. In the event of a data security incident, we will take all required steps to notify affected individuals in accordance with applicable laws and regulations.

Section 10: Data Retention

We may retain your data for different periods based on type and purpose:

• Account Data: Retained while your account is active. If your account becomes inactive (no login or activity) for 7 years, your account and all associated personal data will be automatically deleted. We may also delete your account at our discretion for violations of terms of service, suspicion of causing damage to SurveyRoyal (such as spam accounts), or other reasons as determined by SurveyRoyal. This automatic deletion helps us minimize data retention while maintaining necessary records for operational purposes.
• Analytics Data: Retained only as long as necessary for analytics purposes and then anonymised or deleted.
• Transaction Records: Cashout and earnings records may be retained for longer periods for compliance and audit purposes, even after account deletion.

We implement automatic data deletion processes to ensure that inactive user accounts are removed after 7 years of inactivity, in line with data protection principles of storage limitation and purpose limitation.

Section 11: Children's Privacy

Our services are for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years old.

Section 12: International Data Transfers

We are based in the United Kingdom, and our servers are located in the United States. Your personal data may therefore be transferred and stored outside the UK.

Transfer Mechanism

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law, including approved contractual mechanisms such as the UK International Data Transfer Agreement (IDTA) or other safeguards recognised under UK GDPR.

Section13: User Rights & Choices

Under UK data protection law, you have several rights regarding your personal data. These include the right of access, allowing you to request a copy of your personal data; the right to rectification, enabling you to request correction of inaccurate or incomplete information; and the right to erasure, allowing you to request deletion of your personal data (the "right to be forgotten"). You also have the right to restrict processing, meaning you can ask us to limit how your data is used; the right to object, allowing you to object to processing based on legitimate interests or for direct marketing; and the right to data portability, which enables you to receive your data in a machine-readable format or request its transfer to another controller. You have the right to lodge a complaint with the UK Information Commissioner's Office (website: ico.org.uk) if you have concerns about how your data is handled, and if we rely on your consent for processing (for example, for marketing), you have the right to withdraw that consent at any time.

How to Exercise Your Rights (Data Subject Access Request)

To exercise any of your data protection rights, please submit a request by emailing us at surveyroyalsupport@gmail.com with the subject line "Data Subject Access Request" or "DSAR". Please include the following in your request:

• Your full name and email address associated with your account
• A clear description of which right(s) you wish to exercise
• Any relevant details to help us locate and identify your personal data

We may ask you to verify your identity before processing your request to protect your personal data from unauthorized access. We will respond to your request within one calendar month of receiving it, as required by UK data protection law. In exceptional circumstances where your request is complex or we receive a high volume of requests, we may extend this period by up to two additional months, and we will notify you if this applies.

There is no fee for exercising your rights in most cases. However, if your request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or refuse to act on the request.

Section 12: Payout & Third-Party Services

When you request a cashout, we may work with trusted third-party payment processors to complete your payment securely and efficiently. We may share only the information necessary to process your payout with our payment partners (for example, your payout email or account identifier), and each payment provider's own privacy policy governs how they handle your information. We may retain cashout data for record-keeping and compliance purposes. Gift card codes are delivered through your account dashboard, and we may maintain redemption records to assist with customer support and dispute resolution. Your country must be selected before cashout for compliance, regulatory purposes and gift card availability, cashout history is retained for fraud prevention and dispute management.

Section13: Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: support@surveyroyal.com
• Response Time: We aim to respond within 48-72 hours