Terms of Service

General

surveyroyal.com owns and operates this Website. Reference to "this website" or "the website" refers to https://surveyroyal.com. This document governs your relationship with https://surveyroyal.com ("Website"). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service").

For any questions or concerns regarding these Terms of Service, please contact us at: support@surveyroyal.com

By accessing the website, you agree to all of the Terms of Service, as may be updated by us from time to time. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites (the "Linked Sites"), which are not operated by https://surveyroyal.com. https://surveyroyal.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

We may use your email address to send you updates or information. We may share your email address with email marketing platforms such as Mailchimp.com, Twilio.com, Amazon SES, Mailgun.com, Brevo.com, Postmark.com, ConstantContact.com, ActiveCampaign.com, GetResponse.com, or ConvertKit.com to send these communications. You can opt out of marketing emails by following the unsubscribe instructions in any marketing email you receive.

Terms of Usage

Receiving dollars from the completion of "offers" is determined by the company providing said offer. For offers that are not completed to the standards set by the advertising company, dollars may not be credited. In addition, there may be a delay from the time the offer is completed to when dollars are credited.

The availability of virtual game goods (for redemption with dollars) may vary according to availability and is subject to any delays resulting from website errors, bugs, or unforeseen circumstances for which we are not responsible.

https://surveyroyal.com retains the right to refuse any request made by you. This will usually be https://surveyroyal.com or may, in some cases, be a third party. Where a contract is made with a third party, https://surveyroyal.com is not acting as either agent or principal, and the contract is made between yourself and that third party and will be subject to the terms of usage which they supply you.

You may not engage in fraudulent activities, use automated bots, or create multiple accounts to artificially increase rewards. Any violation may result in immediate termination of your account and forfeiture of rewards.

Users are solely responsible for reporting and paying any taxes, duties, or obligations associated with earnings from this Website. We do not provide tax advice and accept no liability for any user obligations under local laws.

Answers submitted via offerwall providers are transmitted directly to the offer or survey provider. We may not access, view, or store these responses.

You must be at least 18 years of age to use this Website.

Account Registration

To create an account, you must provide a valid email address and create a password, or sign in using a supported third-party authentication provider (such as Google or Discord). You agree to provide accurate and complete information during registration and to keep this information up to date.

By creating an account, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

We may require additional verification at any time, including but not limited to identity verification, to confirm your eligibility to use the Services, prevent fraud, or comply with legal requirements. Failure to complete requested verification may result in account suspension or termination.

Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately at support@surveyroyal.com if you become aware of any unauthorised access to or use of your account. You are responsible for all activity that occurs under your account, whether or not authorised by you, except where such activity results from our failure to maintain reasonable security measures.

Refunds & Reward Forfeitures

Our Services are provided free of charge; users earn rewards by completing surveys and offers. Rewards that are forfeited due to violations of these Terms of Service, suspected fraudulent activity, or account termination are non-refundable and non-transferable. We do not offer refunds for forfeited rewards under any circumstances. If you believe your rewards were forfeited in error, you may contact us at support@surveyroyal.com to request a review, but we are under no obligation to reinstate forfeited rewards.

Once a cashout has been processed (for example, a gift card code has been issued, or a payment has been sent to your PayPal, cryptocurrency wallet, or bank account), it cannot be reversed, exchanged, or substituted for a different cashout method or amount. All cashout selections are final once confirmed. Please ensure you have selected the correct cashout option before confirming your request.

Account Termination & Suspension

We reserve the right to suspend or terminate your account at any time, without notice, for violations of these Terms of Service, suspicion of causing damage to SurveyRoyal (such as spam accounts), or any behaviour that we deem harmful to the Website or other users. Termination may result in forfeiture of any website balance or rewards.

We reserve the right to withhold, deduct, or refuse to process rewards or cash-outs if we suspect fraudulent, unusual, or prohibited activity. Additionally, we may exercise our discretion in managing reward payments and cashouts to maintain the integrity and sustainability of our platform.

Privacy Policy

Please see our full privacy policy located at https://surveyroyal.com/privacy. By using and accessing the website, you understand and give consent that information will be collected about you at the time of account registration, and sometimes when you access the website, in order for us to provide the Website's services to you.

Information that you provide while completing surveys or offers may also be collected by the "offer providers" for their own purposes with no relationship to https://surveyroyal.com. By using this Website, you consent to the information collection described above.

Cookies

We may use cookies for essential functions. For full details about the cookies we use, their purposes, and how to manage your preferences, please see our Privacy Policy at https://surveyroyal.com/privacy.

Chat System Rules

We provide a live chat feature for users to communicate with each other. To maintain a positive and safe environment, all users must adhere to the following chat rules:

Permitted Content

• Discussions related to surveys, offers, and platform features
• General conversation and community building
• Sharing tips and experiences about earning opportunities
• Helpful advice and support for other users
• Celebrating achievements and milestones

Prohibited Content

You must not post content that:

• Harassment or Bullying: Targeting individuals with abusive, threatening, or intimidating language
• Hate Speech: Content that promotes discrimination, prejudice, or hostility toward any group based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics
• Spam: Repetitive messages, unsolicited advertisements, or excessive promotion
• Personal Information: Sharing your own or others' private information (addresses, phone numbers, email addresses, financial details)
• Illegal Activities: Discussion of illegal acts, drug use, or other unlawful behavior
• Violence or Threats: Content that glorifies violence or contains threats of harm
• Scams or Fraud: Attempting to deceive users for financial gain or personal information
• Offensive Language: Excessive profanity or vulgar language that creates a hostile environment

Chat Conduct

• Be respectful and civil toward all users
• Stay on topic and avoid disrupting conversations
• Do not impersonate staff members or other users
• Do not flood the chat with multiple similar messages
• Report inappropriate content to moderators rather than engaging with it
• Respect moderator decisions and instructions

Enforcement

Violation of chat rules may result in:

• Temporary or permanent chat restrictions
• Warning messages
• Account suspension or termination

We reserve the right to remove any chat content and take appropriate action against users who violate these rules. Chat messages may be monitored for compliance and safety purposes.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, in breach of confidence, or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Website.

Breaching this provision would constitute a criminal offense, and https://surveyroyal.com may report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Disclaimer of Liability – Use at Your Own Risk

The material displayed on this Website is provided without any guarantees, conditions, or warranties as to its accuracy. Unless expressly stated to the contrary, to the fullest extent permitted by law, https://surveyroyal.com and its suppliers, content providers, and advertisers hereby expressly exclude all conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity. We shall not be liable for any damages whatsoever, such as direct, indirect, special, consequential, punitive, or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance, or failures of this Website, third-party services, technical errors, website bugs, or other unforeseen issues.

This does not affect https://surveyroyal.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Use of this Website and any associated services is at your own risk.

Limitation on Third-Party Responsibility

https://surveyroyal.com is not responsible for the content, services, or actions of third parties, including advertisers, offer providers, or Linked Sites. Any engagement with such third parties is solely between you and the third party.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government action, technical failures, or acts of third parties.

Indemnity

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless https://surveyroyal.com, its directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liability, damages, and/or costs (such as legal fees) arising from your use of this Website or your breach of the Terms of Service. This indemnity does not apply to the extent that such claims arise from our negligence, fraud, or breach of these Terms.

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Service will not be affected, all other clauses remaining in full force and effect. Where possible, any clause/sub-clause that can be severed to render the remaining part valid shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning as permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please contact us at surveyroyalsupport@gmail.com. A response is not guaranteed.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and https://surveyroyal.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by the owner of https://surveyroyal.com.

Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms of Service.